How fast will my order arrive?
• Free Continental U.S. shipping – shipped from Texas within 1-2 business days. • Estimated transit times after dispatch – Eastern U.S.: 2-4 business days – Central U.S.: 1-2 business days – Western U.S.: 2-4 business days • All times are estimates and can vary with carrier conditions.
Do you ship overnight or offer expedited service?
No. Refrigerants are DOT-classified hazardous materials (compressed gas). By law we must ship ground transport only.
What carrier do you use for large orders?
Orders of 5 or more 25-lb cylinders (or any order ≥125 lbs) ship LTL freight. Smaller orders ship UPS/FedEx Ground.
Will I need to sign for my delivery?
• Residential addresses: No signature required; package can be left unattended.
• Business addresses: Someone must be present to accept the freight; unattended drop-offs are not allowed.
Can I change my shipping address after I place the order?
We ship same-day. Address changes are extremely difficult once the order is processed—please double-check before checkout.
How to change or modify billing address?
Maecenas congue metus id turpis iaculis mattis. Sed pellentesque id arcu id scelerisque. Ut ullamcorper rutrum justo, at blandit eros maximus ut. Integer non tincidunt justo, rhoncus Aenean venenatis sed purus ac sollicitudin. Nulla mauris risus, commodo et luctus rutrum, lobortis sed mauris. Integer congue, sem elementum varius tristique, erat nulla rutrum risus, a imperdiet nulla lorem fermentum erat. Pellentesque elementum justo at velit fringilla, eu feugiat erat fermentum. Vivamus libero dolor, porta eget vehicula eu, iaculis id lacus. Sed interdum convallis sapien, eget faucibus sapien. Proin hendrerit lacus turpis.
Do I need an EPA license to purchase refrigerant?
• EPA certification OR a resale statement is required.
• If you have an EPA card or the installing technician does, email a photo to sales@drchillgas.com
• If you do not have certification, simply check the “Resale Purpose” box at checkout and complete the online resale statement (link included in your order-confirmation email). This keeps both of us EPA-compliant.
Is your refrigerant genuine and compliant?
Yes. Every cylinder is brand-new 100 % virgin refrigerant that meets or exceeds ARI-700 specifications.
What is your return policy?
• 14-day return window from purchase date.
• You must request an RMA (Return Authorization) before sending anything back.
• Products must be unopened, in original packaging, factory seal intact.
• Customer pays return shipping + a 20 % restocking fee per item.
• Refunds are issued after inspection at our warehouse.
How do I track my order?
You will receive an email with tracking as soon as your package leaves our facility. Enter the tracking number on the carrier’s website or reply to us with your order details for assistance.
Who can I contact for additional help?
Email sales@drchillgas.com or use the “Contact Us” form on our website.
Can't find the answer you are looking for?
We're Here to Help!